Remote IT professionals can help you troubleshoot, isolate, and fix a specific technical issue or find a workaround for a problem on permanent or as needed basis. Some assignments can be completed overnight.
Technical support is basically support for technical issues coming from someone experienced and having the "know-how" about an issue.
Remote tech support means that your support person is remote, physically located elsewhere.
Work starts with you identifying a specific tech problem you need help with. It'll help if you provide full details about it. A support professional then investigates the issue and gets back to you with a resolution when ready. For example, they may send you a link to documentation, or simply explain how to deal with it.
When your support is in a remote time zone it is often possible to achieve overnight turn-around times for problems. You assign an issue by the end of your day and get a solution in the morning.
Overnight support is not for everyone. It works best when an issue is clearly documented.
Below are some examples of successfully completed technical support projects.